Services

Design Assessment

As a committed partner, we support the evolution of your communication needs and safety initiatives with the help of our account executives, professional trainers, certified IT technicians.

Needs Assessment

A Needs Assessment: is an integral part of the process when providing a system solution.  The goal of the Needs Assessment is to determine exactly how the customer will utilize the system

Training

Training at your convenience to end users, as well as providing more detailed training for “Super Users” (IT personal, office managers, etc.).

Service Department

Electrocom maintains a 24/7/365 service department with a goal that our after hours on-call technician will contact you within 1 hour.

We Will Define Your Goals & Objectives

With one on one time with a skilled professional to design a system specifically for your facility.

Locate Your Technology Needs

We will take the time to sit down with you and review your current work flows as well as new work flows you have been thinking about.

Design Your Solution

Implement and/or integrate new solutions as well as assisting in leveraging your current systems if possible and/or desired.

Build A Team For System Implementation

Electrocom will assist in bringing in all interested parties to assure a seamless integration.

Prepare An Implementation Plan

Our collaborative project planning ensures that implementation meets your goals and needs.

Deliver Certified Training

Using a multi-step approach, our team will:  facilitate a needs assessment, prepare and conduct administration and key staff training, support initial Go-Live.

Assure Dedicated Support & Service

As a committed partner, we support the evolution of your communication needs and safety initiatives with the help of our account executives, professional trainers, certified IT technicians, and on-going system maintenance services and support.

A Needs Assessment: is an integral part of the process when providing a system solution.  The goal of the Needs Assessment is to determine exactly how the customer will utilize the system.

A Needs Assessment meeting is a critical information gathering and product education opportunity for all the users and our design team.  It should be conducted prior to system configuration to ensure that the system design supports customer’s communication, scheduling, and safety requirements.  A properly conducted Needs Assessment helps reduce any confusion or frustration, as well as setting process and procedures for future system implementations.

Our training process incorporates the following:

1.Facilitate Needs Assessment

2.Custom documents to fit your specific needs.

3.Training at your convenience to end users, as well as providing more detailed training for “Super Users” (IT personal, office managers, etc.).

4.When appropriate, Go-Live support that includes an Electrocom representative who is present for the first initial use of the system.

Electrocom maintains its own in-house 365/24/7 service department for all systems we provide.

We have full-time licensed and trained service technicians with fully equipped vehicles. All service technicians have attended service and design seminars on our systems, all service technicians have access to current software, parts, as well as literature of all system manufacturers we install.

Our onsite “emergency” service time (for major system failures in hospitals) is guaranteed to be less than four hours.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.

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